BMC Autoair Pty Ltd
T/as BMC Auto Electrical & Air Conditioning & BMC Off Grid
Terms & Conditions of Trade
Effective Date: 25/05/2026
ABN: 99 604 001 345
- DEFINITIONS
1.1 “Company” means BMC Autoair Pty Ltd trading as BMC Auto Electrical & Air Conditioning and BMC Off Grid, including its employees, contractors and authorised representatives.
1.2 “Client” means the person, business or entity requesting Works from the Company.
1.3 “Works” means all labour, diagnostics, repairs, installations, servicing, testing and related services supplied by the Company.
1.4 “Parts” means all products, accessories, components and materials supplied by the Company.
1.5 “Price” means the total amount payable for Works and/or Parts.
- ACCEPTANCE
2.1 Acceptance of a quotation, booking confirmation, approval to proceed, or delivery of a vehicle, caravan or equipment to the Company constitutes acceptance of these Terms & Conditions.
2.2 These Terms & Conditions apply to all Works undertaken by the Company unless otherwise agreed in writing.
2.3 Where more than one Client engages the Company, each Client shall be jointly and severally liable.
- QUOTATIONS & VARIATIONS
3.1 Quotations are valid for thirty (30) days unless otherwise stated.
3.2 Quotations are based on visible inspection and information supplied by the Client at the time of quoting. Where additional costs arise from inaccurate, incomplete or undisclosed information provided by the Client, those additional costs are the responsibility of the Client.
3.3 Additional faults or required works may become apparent during diagnosis or installation, including but not limited to:
- hidden damage;
- corrosion;
- water ingress;
- previous poor workmanship;
- incompatible systems;
- non-compliant installations;
- unsafe wiring; or
- previously undisclosed modifications.
3.4 Additional labour or parts required will be charged at the Company’s current rates.
3.5 The Company will make reasonable attempts to contact the Client for approval before proceeding with variations where the additional cost is likely to exceed $150 (excluding GST) or is otherwise material in the context of the original quotation. Contact will be made by phone call or written message to the contact details provided at the time of booking. Where the Client cannot be reached within a reasonable time, the Company may exercise reasonable judgement to proceed where delay would cause further damage or unreasonable disruption to workshop scheduling.
- PAYMENT TERMS & DEPOSITS
4.1 Payment is due upon completion unless otherwise agreed in writing.
4.2 Deposits may be required for special-order components, large installations or custom work.
4.3 The Company reserves the right to retain possession of the vehicle, caravan or Parts until payment has been received in full.
4.4 Interest may be charged on overdue accounts at a reasonable rate permitted by law.
4.5 The Client shall be responsible for all reasonable recovery costs associated with unpaid invoices, including debt collection and legal fees.
- CANCELLATIONS, DEPOSITS & REFUNDS
5.1 Where a Client cancels Works after accepting a quotation or providing approval to proceed, the Client may be responsible for reasonable costs already incurred by the Company, including Parts ordered, supplier cancellation or restocking charges, freight, labour and other costs specifically incurred for the Works.
5.2 Deposits will be applied toward the Price of the Works.
5.3 Where special-order, custom-made or specifically procured Parts have already been ordered, any refund of the deposit will be subject to the Company’s ability to cancel or return those Parts and recover the associated costs from the supplier.
5.4 Where a cancellation occurs before Parts have been ordered or costs incurred, any refundable portion of a deposit will be returned to the Client.
5.5 Nothing in this clause excludes or limits any right or remedy available to the Client under the Australian Consumer Law.
- VEHICLE COLLECTION & UNCOLLECTED VEHICLES
6.1 Clients will be notified when Works are completed.
6.2 Vehicles or caravans not collected within two (2) business days of completion may be moved outside the workshop premises and parked at the owner’s risk.
6.3 The Company accepts no responsibility for theft, loss, weather damage, vandalism, or damage occurring while vehicles or caravans are parked outside the premises after completion notification has been provided.
6.4 The Company reserves its rights under Queensland legislation relating to uncollected goods.
- CUSTOMER-SUPPLIED PARTS
7.1 As a general policy, the Company does not install customer-supplied components.
7.2 Where the Company agrees, at its sole discretion, to install customer-supplied Parts:
- no warranty applies to those Parts;
- no guarantee is given regarding compatibility or performance;
- additional labour charges may apply;
- any faults or failures caused by those Parts are the responsibility of the Client.
7.3 Manufacturer warranty claims for customer-supplied Parts remain the responsibility of the Client.
- WORKMANSHIP WARRANTY – ELECTRICAL, CARAVAN & OFF-GRID INSTALLATIONS
8.1 The Company provides a six (6) month workmanship warranty on caravan, RV and automotive electrical installations from the date of invoice.
8.2 This warranty applies only to defects directly arising from workmanship performed by the Company, including wiring, mounting, installation and associated labour completed by the Company.
8.3 This warranty does not cover:
- manufacturer defects in supplied products or components;
- normal wear and tear;
- vibration, movement or flexing associated with vehicle or caravan use;
- non-sealed road or off-road travel;
- shifting appliances, cargo or personal belongings;
- water ingress, dust ingress or corrosion;
- accidental damage or impact damage;
- misuse, neglect or overloading;
- incorrect operation of systems;
- battery misuse or incorrect charging practices;
- faults caused by external interference;
- modifications, additions or alterations after installation;
- third-party repairs or tampering;
- faults not directly caused by the Company’s workmanship.
8.4 Off-grid, caravan and mobile electrical systems are subject to constant vibration, movement, flexing and environmental exposure during normal operation and travel. Periodic inspection and maintenance are the responsibility of the Client.
8.5 Where another auto electrical workshop, caravan repairer, installer or third party has performed work on the vehicle or system after the Company’s installation, the Company cannot warrant the integrity of the original installation or any affected systems.
8.6 The Company reserves the right to decline warranty claims where evidence of tampering, modifications, unauthorised repairs or external interference is identified.
8.7 Warranty claims must be returned to the Company’s workshop for inspection with proof of purchase.
8.8 If a fault is found to be covered under workmanship warranty, inspection and rectification will be completed at no charge.
8.9 If the fault is determined not to be covered under warranty — including wear and tear, misuse, manufacturer component failure or external interference — diagnostic labour charges will apply at the Company’s standard hourly rate. This includes intermittent faults, faults relating to manufacturer components, or faults arising from external influences not connected to the Company’s workmanship.
- AIR CONDITIONING WARRANTY
9.1 Air conditioning systems supplied and installed by the Company carry a two (2) year workmanship warranty and manufacturer-backed parts warranty from the date of invoice.
9.2 Warranty does not cover:
- impact or stone damage;
- condenser or evaporator damage;
- refrigerant leaks caused by vibration, corrosion or external damage;
- contamination within the system;
- lack of servicing or maintenance;
- third-party interference or modifications;
- faults unrelated to Company workmanship or supplied components.
9.3 All refrigerant handling is performed by appropriately licensed technicians in accordance with ARCtick licensing requirements and applicable Australian regulations.
- MANUFACTURER WARRANTIES
10.1 The Company warrants its workmanship only, including wiring, mounting, installation and associated labour performed by the Company.
10.2 Parts and products supplied by the Company are covered by the individual manufacturer’s warranty terms and conditions.
10.3 Product failure does not automatically indicate defective workmanship by the Company.
10.4 The Company will assist Clients with manufacturer warranty claims where reasonably possible; however, warranty approval remains at the discretion of the manufacturer.
10.5 Labour associated with manufacturer warranty claims may be chargeable unless specifically covered by the manufacturer.
10.6 As a REDARC RedNetwork installer, selected REDARC products may include manufacturer-backed parts and labour support where approved by REDARC under their warranty program.
10.7 The Company is not responsible for delays, rejected claims, freight costs, loss of workshop time, or other losses associated with manufacturer warranty processes.
10.8 Where a manufacturer supplies a replacement product under warranty but does not cover associated labour, freight, diagnostic time, consumables or refit costs, these costs may be payable by the Client.
10.9 Any additional labour required for removal, testing, diagnosis, reinstallation, system reconfiguration or fault tracing relating to manufacturer warranty claims may be charged at the Company’s standard labour rate unless otherwise agreed in writing.
- 240V ELECTRICAL WORK
11.1 All 240V electrical work requiring licensing is completed by All Electrical Work (Warana) or another appropriately licensed electrical contractor.
11.2 Compliance certification will be supplied where required by law.
11.3 Any modification, alteration or addition made by a third party after installation voids workmanship warranty relating to the affected system or modified area.
11.4 The Client is responsible for ensuring safe operation and maintenance of the electrical system after handover.
- LIMITATION OF LIABILITY
12.1 To the maximum extent permitted by law, the Company shall not be liable for:
- loss of travel or holidays;
- accommodation expenses;
- towing costs;
- spoilage of food or perishables;
- loss of income;
- consequential or indirect loss;
- delays caused by supplier shortages or manufacturer warranty processing.
12.2 Liability is limited to the cost of re-performing defective workmanship where required under law.
- AUSTRALIAN CONSUMER LAW
13.1 Nothing in these Terms & Conditions excludes, restricts or modifies rights available to consumers under the Australian Consumer Law.
13.2 Goods and services supplied by the Company come with guarantees that cannot be excluded under the Australian Consumer Law.
- FORCE MAJEURE
14.1 The Company shall not be liable for delays or failure to perform Works where caused by events beyond reasonable control, including supplier shortages, natural disasters, strikes, transport interruptions or acts of God.
- PRIVACY
15.1 The Company may collect personal information necessary to provide services, process payments and manage accounts.
15.2 Personal information will be handled in accordance with applicable Australian privacy laws.
- GENERAL
16.1 If any provision of these Terms & Conditions is held unenforceable, the remaining provisions shall remain in effect.
16.2 These Terms & Conditions are governed by the laws of Queensland, Australia.
16.3 The Company reserves the right to update these Terms & Conditions at any time. Updated versions will be published on the Company website.
