Delivery
Please allow 2 business days for estimated dispatch time.
- Regular Shipping: 1-2 weeks depending on your shipping address and postal service.
- Express Shipping: within 5 business days.
We will provide you with a tracking number for your convenience. Please remember to include a phone number and any special instructions regarding delivery in the notes section ie: please leave parcel at door if not home.
Turnaround times may vary as there may be stock or production delays that cause your order to be dispatched later than the specified date. In any circumstance where your order is delayed, this will be communicated to you as soon as possible. Please be aware that once your order has been dispatched and is with your designated shipping carrier, your order may be affected by delays that are beyond our control.
If you need your item by a certain date, please contact us prior to ordering so we can ensure your items can arrive on time.
Returns
- All returns for credit or refund require approval from BMC Off Grid.
- All returns for credit or refund claims must be made within 5 business days of receipt of goods.
- Any product(s) for return must be unused, unopened and in original packaging. BMC Off Grid will not accept a returned product(s) where the product(s) has been used, marked, taped, opened or otherwise tampered with by the customer.
- Shipping charges applied on the original invoice may not be credited.
- BMC Off Grid reserves the right to charge freight or restocking fees on all returns
To request a credit or refund:
Please email [email protected] or contact BMC Off Grid on (07) 5208 9307
Need help?
Contact us at [email protected] for questions related to delivery & returns.