At BMC Off Grid, we aim to make your shopping experience as smooth as possible. The information below outlines our delivery and returns policy.
Delivery
Orders are generally dispatched within 2 business days of receiving payment, subject to stock availability.
Delivery times will vary depending on your location and the postal or courier service selected. Once your order has been dispatched, you will receive tracking details so you can monitor your delivery.
Please ensure your delivery address and contact details are correct when placing your order, as we are unable to redirect parcels once they have been shipped.
While we work hard to dispatch orders promptly, delivery delays can occasionally occur due to factors outside of our control, including carrier delays, weather events or peak shipping periods.
If you require your order urgently, please contact us before placing your order and we’ll do our best to assist.
Returns
Your satisfaction is important to us.
Change of Mind Returns
We accept change-of-mind returns within 30 days of receiving your order, provided that:
- The item is unused and in its original condition.
- All original packaging, manuals and accessories are included.
- The item is suitable for resale.
Return postage costs for change-of-mind returns are the responsibility of the customer.
Faulty, Damaged or Incorrect Items
If your item arrives damaged, is faulty, or you receive an incorrect product, please contact us as soon as possible.
We will work with you to arrange a replacement, repair or refund in accordance with the Australian Consumer Law.
Where applicable, BMC Off Grid will cover the reasonable cost of return postage for faulty, damaged or incorrectly supplied items.
How to Request a Return
Before returning any item, please contact our team with:
- Your order number.
- A description of the issue.
- Photos of any damage or fault (if applicable).
This helps us process your request as quickly as possible.
Contact Us
Email: [email protected]
Phone: (07) 5208 9307
We’re here to help and aim to respond to all enquiries as quickly as possible.
